{"id":54731,"date":"2026-06-23T13:22:23","date_gmt":"2026-06-23T06:22:23","guid":{"rendered":"https:\/\/kompassindonesianews.com\/?p=54731"},"modified":"2026-06-23T13:22:47","modified_gmt":"2026-06-23T06:22:47","slug":"e-government-dan-transformasi-pelayanan-publik-baru-di-kota-serang","status":"publish","type":"post","link":"https:\/\/kompassindonesianews.com\/index.php\/2026\/06\/23\/e-government-dan-transformasi-pelayanan-publik-baru-di-kota-serang\/","title":{"rendered":"E-GOVERNMENT dan Transformasi Pelayanan Publik Baru di Kota Serang"},"content":{"rendered":"<p><strong><span style=\"color: #ff0000;\">Serang&#8211; <span style=\"color: #0000ff;\">KompassIndonesiaNews.Layanan<\/span><\/span> lebih cepat,Mudah,transfaran,dan dekat dengan Masyarakat.E-Government dan Transformasi Pelayanan Publik Baru di kota Serang, yang ditulis oleh Novalisa Silaen selaku Mahasiswa Universitas Pamulang Serang,Program study administrasi Negara,.pada Senin 22\/06\/2026<\/strong><\/p>\n<p><strong>Perkembangan teknologi mendorong pemerintah untuk mengubah pola pelayanan publik menjadi lebih cepat dan mudah di akses.Kota Serang mulai menunjukan langkah tersebut melalui penerapan e-government dan peluncuran layanan digital.<\/strong><\/p>\n<p><strong>Salah satunya terlihat dari pernyataan Wali Kota Serang,Budi Rustandi yang menyampaikan, &#8220;Ke depan, Masyarakat tidak perlu lagi mengantri ke Disdukcapil,Disnaker,atau mengurus administrasi lain secara manual.sekarang cukup melalui handphone,semua layanan bisa diakses dengan mudah dari mana aja, &#8220;Ujarnya.<\/strong><\/p>\n<p><strong>Pernyataan tersebut menunjukkan adanya upaya pemerintah untuk menciptakan pelayanan yang lebih praktis dan efisien.Upaya tersebut juga diperkuat dengan hadirnya aplikasi Serang Bahagia yang diluncurkan Pemerintah Kota Serang sebagai bagian dari pengembangan pelayanan publik berbasis Digital.<\/strong><\/p>\n<p><strong>Kehadiran aplikasi ini menunjukkan adanya usaha pemerintah untuk mempermudah masyarakat dalam mengakses berbagai layanan dan informasi secara lebih praktis melalui satu platform.<\/strong><\/p>\n<p><strong>Namun, transformasi pelayanan publik tidak dapat hanya berfokus pada penyediaan aplikasi atau layanan berbasis digital semata.Pemerintah juga perlu memastikan bahwa sistem yang diterapkan dapat berjalan secara optimal, mudah digunakan,serta dapat diakses oleh seluruh masyarakat. &#8220;Ungkapnya.<\/strong><\/p>\n<p><strong>Sebab,penerapan digitalisasi tidak akan memberikan manfaat yang maksimal apabila masih terdapat masyarakat yang mengalami kesulitan dalam mengakses maupun memahami penggunaan layanan tersebut.<\/strong><\/p>\n<p><strong>Oleh karena itu, e-government seharusnya tidak hanya dipandang sebagai bentuk kemajuan teknologi,tetapi juga sebagai upaya nyata dalam mewujudkan pelayanan publik yang lebih responsif, transparan,serta mampu memenuhi kebutuhan masyarakat Kota Serang secara efektif.<\/strong><\/p>\n<p><strong>( <span style=\"color: #ff0000;\">Yolanda)<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Serang&#8211; KompassIndonesiaNews.Layanan lebih cepat,Mudah,transfaran,dan dekat dengan Masyarakat.E-Government dan Transformasi Pelayanan Publik Baru di kota Serang,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":54732,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"kia_subtitle":"","footnotes":""},"categories":[19,21],"tags":[],"newstopic":[],"class_list":["post-54731","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-berita","category-daerah"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - 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